Returns

There are 2 types for returns we accept with different policies each:

1-Returning a damaged item

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.
It is vitally important that you open and inspect your products as soon as you receive them and report any damage to us during the FIRST 7 days of receipt.


Items that have been hung will not be accepted as damaged items.
For damages reported within 7 days of receipt, a free of charge replacement will be offered.
**Any damages reported after 7 days of receipt, unfortunately, we can no longer offer a replacement.**


The quickest and easiest way to report damaged items within 7 days is to email info@macavian.com providing images of the damage to the item and the order number. Once the damage has been confirmed, we’ll issue a replacement free of charge. As for the damaged item, we’ll either arrange collection, or ask for you to dispose of your goods (please never dispose of goods without our notification).




2-Returning an unwanted item

If you aren’t happy with your item that´s okay, we offer a 14 day returns and refund policy and since we want our customers to be happy with their purchases we will not charge any restock fee % from our side.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order to our warehouse.
We ask for certain conditions that the product should meet in order to be able to receive it and make it available for another customer:
-Hasn’t been hung
-Is not damaged in any way
-Does not show any signs of wear
-Is in the original packaging
Please take images to show this requirements before repacking your item for return.
Once your returned item(s) have been received at our warehouse we could take 2-3 days to process the inspection and will send you an email notification with the inspection review.
If the inspection is ok, we will process your refund within 7 days.
**Any return process made 14 days after the item was delivered, unfortunately, we can no longer offer a refund for it.**
 

Important notes:

  • Regarding unwanted items, we’re more than happy for you to unpack and inspect your items but if you have hung your item we won’t be able to offer you a refund.
  • All returned items must be re-packed securely using the original product packaging. We reserve the right to refuse refund on any item returned in a non-resaleable condition.
  • If you want to return an item at our warehouse please contact us at info@macavian.com to make an appointment.
  • Every tree even thought of the same type/family has distinctive differences, which make it unique and special. Thanks to this uniqueness you can note the following:
    • Wood grain: wood veneer may vary depending on the tree
    • Wood color/finish: the look and finish color might vary depending on the wood grain of the tree
    • Monitor/tablet colors differ from real life color finishes